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800-229-0009
952-556-5666

FAQ - General

Frequently Asked Questions

We will continue to add questions to this page.  If you have a question and it's not listed, please feel free to contact us!
 

Category: General | Cutting | Drilling | Folding | Glue | Packaging | Services | Stitching | Wire
Who should I contact with other questions?

One of our staff members would love to answer your question and add it to this page. Contact us via phone or email.

We will continue to add questions to this page as they come in.  We would love to help you with any questions you have! 

Please fill out our form on our Contact Us page or call us at 1-800-229-0009.

Thank you!

How do I navigate through your website?

The quickest way to find a specific product is to enter the part number in the search box in the top right corner of our website. 

If you are looking for parts but don't know the part numbers, the parts are categorized under the Commercial/Trade/Inplant and Digital/Short Run/Mailing drop down menus. Update offers thousands of different parts. You can also search by the brand of the machine the part will work on. 

If you need a part but can't find it, please contact us and one of our experienced customer service representatives will help you get it ordered.  We will keep the information on your account for future orders.

 

What new features are on the website?

When you create an account with Update Ltd., you gain a clean, simple dashboard where you can process your orders, invoices, and returns.

 

Dashboard - This is a summary of all the different sections that are available to you. 

My Profile - This shows your customer ID, customer name, address and personal information.

Orders - This tab shows you the status of your orders in our system.

Invoices - This shows past and current invoices.

Return Requests - You can fill out a form to return an item to us.

Machines - Update LTD will maintain a list of the machines that your company has so that our sales staff can be sure you are ordering the right parts for those machines. If you have any equipment at your facility that is not listed, it may be helpful to add that information to your account.

Shopping Cart - This shows you the items you have in your shopping cart.  You can change quantities or delete items from here.

 

We do our best to keep these features easy to navigate and quick to use when you’re checking up on an order or working on paperwork. Let us know if you have any feedback for improving our site.

 

What's the turn around time on a common repair?

Contact us to get more specific details about the time on your repair. We can always expedite a part if necessary for an additional fee. 

Please feel free to contact us and let us know more about your repair! As a benchmark, stitcher head repairs usually take us 2-3 days.

 

Can you help me determine what kind of part I need for my machine?

Absolutely. Our sales team has decades of experience and the knowledge to help you get the right parts the first time. (see more)

Whether you have a question about sizing, quantity, or model, we can help you decide what you need with just a few basic questions.

Also, when you create an account with us, you can list the machines your company uses. which helps us when we are checking to make sure you have ordered the right parts. It’s a nice safeguard for you and a time saver for both of us!

 

How do I order a product?

You can place your orders by phone, fax, email, web or mail. See our information below.

Phone: 1-800-229-0009.  
Fax: 952-556-8777.  
Email: sales@updateltd.com.  
Web:  www.updateltd.com.  
Mail: 134 Peavey Circle, Chaska, MN 55318

 

What is your return policy?

We guarantee the quality of our products, simple as that. If you are not satisfied, return the products for replacement or refund. Note our information below.

Phone: 1-800-229-0009.  
Fax: 952-556-8777.  
Email: sales@updateltd.com.  
Web:  www.updateltd.com.  
Mail: 134 Peavey Circle, Chaska, MN 55318