Returns & Refunds Policy

To be eligible for a return, your item must meet the following conditions:

• Unused and in the same condition in which it was received
• Returned in its original packaging, when applicable
• Accompanied by the packing slip or other proof of purchase, such as an order number or email confirmation

You have 60 calendar days from the date you receive your order to request a return. Items returned after this period cannot be accepted for a refund but may be eligible for account credit at our discretion.

1. Log in to your account and select My Account > Sales Document Tracking > My Invoices.
2. Find and select the invoice containing the item you want to return. Choose More Options, followed by Return Products.
3. Follow the remaining prompts to submit your return request.
4. A customer service representative will contact you to review and confirm the return. Once approved, you will receive instructions for sending the item back using a shipping carrier of your choice. Depending on the reason for the return, Update Ltd may provide a prepaid shipping label.

Once we receive and inspect your return, we will email you to confirm whether the return has been approved. Approved refunds are normally issued to the original payment method within 2–3 business days.

• Original delivery charges are non-refundable unless the return resulted from an error with the order.
• Depending on your bank or card issuer, an additional 3–5 business days may be required for the refund to appear on your statement.
• Contact us if more than 15 business days have passed since your refund was approved.

The fastest way to receive the correct item is to return the original item and place a separate order for the replacement. Customers with approved payment terms may have a credit applied to the original invoice. Purchases made by credit card will be refunded to the card used for the original transaction.

Contact us within 48 hours of delivery if an item arrives damaged, defective, or different from what you ordered. Please include photos of the item and its packaging whenever possible.

We will cover the return shipping cost and provide a replacement or full refund, depending on your preference and product availability.

The following products generally cannot be returned or refunded unless they are defective or were shipped incorrectly:

• Custom-made or fabricated products
• Liquids, adhesives, and other perishable products
• Hazardous materials
• Products subject to special shipping restrictions

Customers outside the United States are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly. Customs duties, brokerage fees, and import taxes paid on the original order are non-refundable.

Processing an international return may require an additional 5–10 business days after the package is received.